APASS

Customer Services Executive – Native Mandarin Speaker

2017-09-01
Job Title Customer Services Executive – Native Mandarin speaker
Reference Number N/A
Place N/A
Client Information Our client is an international leader in the customer service industry based in London, and has many well-known companies around the world as their business partners for over a decade. The company is now looking for a Customer Services Executive to join their dynamic team and support their growing business. The role is mainly to handle customers and members’ enquires. It is a great opportunity for someone who desires to develop their career in customer service.Industry: Customer Service
Responsibilities
  • Report to the Operations Manager and support the operation of the Membership Services Department efficiently;
  • Coordinate with internal colleagues for ensuring smooth services;
  • Handle customers’ enquiries and membership administration through hotline;
  • Ensure high customer/member satisfaction level;
  • Prepare monthly reports and ad hoc duties as assigned.
Requirements
  • University Graduate or above;
  • Minimum 3 years working experience especially in customer service industry is preferred;
  • Good command of spoken and written English and Chinese;
  • Good PC knowledge in MS and typing skill;
  • Customer oriented with excellent complaint handling, communication and interpersonal skills;
  • Hardworking, methodical and pleasant personality;
  • Capable of working independently under pressure with minimal supervision.
Salary Range N/A
Our client offers a comprehensive package with fringe benefits.  If you are interested, please send your resume together with your current salary, expected salary, and date of availability to our email professional@apass.com.hk or via “Apply Now”. Only short-listed candidates will be notified. Personal data collected will be used for recruitment purpose only.
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