| Client Information |
Our client is a well-known premium lifestyle brand with proven track record, who is looking for the Customer Relationship Manager to join their team. A candidate with less experience will be consider as Customer Relationship Assistant Manager (Japanese Speaking).Industry: Premium Lifestyle / Luxury |
| Responsibilities |
- To report to headquarter to ensure policy stableness and regular internal communication
- To be a leader and decision maker in operation team and lead subordinates to service excellence on every aspect
- To monitor and manage the customer lifecycle
- To ensure smooth handover which help setting B2B customer accounts without error and keep on monitoring to keep it run effectively
- To handle multi-inquiries with effective, efficient, and appropriate manners
- To perform data analysis by preparing weekly and monthly reports regularly
- To coordinate with different external parties and partners to make negotiation on contract terms as well as preparing lounge agreements and addendums
- To acquire knowledge of the operational, systems, contractual and financial aspects from experts
- To provide full spectrum support to the Management Team for B2B accounts handling
- To support any ad-hoc projects
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| Requirements |
- Degree holder preferably in Business Administration or related discipline.
- At least 6 years related experience such as account management, customer or/and clients relationship management, preferably with at least 2 years at managerial level
- Experience in bank and finance will be a plus
- Experience in project management is an advantage
- Similar experience in operational or administration would be first consideration
- Well-organized, independent, detail-minded, able to work under pressure and handle multi-tasks effectively
- Excellent communication and interpersonal skills
- Fluent written and spoken English and Chinese (Cantonese and Putonghua)
- Immediate availability is an advantage
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Our client offers comprehensive package with fringe benefits to the right candidate. Interested parties, please send your resume together with your current salary, expected salary and available date to our email professional@apass.com.hk |
