Customer/ Membership Service Executive (Native Japanese Speaker)
Our client is an international leader in the customer service industry based in London, and has many well-known companies around the world as their business partners for over a decade. The company is now looking for a Customer Services Executive to join their dynamic team and support their growing business. The role is mainly to handle enquiries from customers and members. It is a great opportunity for someone who desires to develop their career in customer service.
Industry: Customer Service
Responsibilities
- Report to the Operations Manager and support the operation of the Membership Services Department efficiently;
- Coordinate with internal colleagues for ensuring smooth services;
- Handle customers’ enquiries and membership administration through hotline;
- Ensure high customer/member satisfaction level;
- Prepare monthly reports and ad hoc duties as assigned.
Requirements
- Degree holder or equivalent;
- Minimum 3 years working experience especially in customer service industry is preferred;
- Good command of spoken and written Japanese and English;
- Good PC knowledge in MS and typing skill;
- Customer oriented with excellent complaint handling, communication and interpersonal skills;
- Hardworking, methodical and pleasant personality;
- Capable of working independently under pressure with minimal supervision.
Our client offers a comprehensive package with fringe benefits. If you are interested, please send your resume together with your current salary, expected salary, and date of availability to our email or via “Apply Now”.
Only short-listed candidates will be notified. Personal data collected will be used for recruitment purpose only.