Legal Recruitment│Attorneys Search in Asia – Hong Kong, Beijing, Shanghai, Singapore, Tokyo

• Achieve shop sales targets
• Deliver the uniqueness and features of the merchandises to customer
• Perform cashier service and regular reporting
• Perform good customer service; provide high quality CRM & VIP service
• Pick up alteration, delivery goods or pick up goods when needed
• Perform regular stock take and keep cleanliness

• High school graduate or above with minimum 3 years’ of working experience in high-end fashion retail sector
• Good understanding of luxury retail market and strong fashion sense will be an advantage
• Energetic, pleasant, service-oriented, and a cooperative team player
• Excellent selling, interpersonal, and communication skills
• Good command of English, Cantonese & Mandarin
• Good work ethics
• Computer literate
• Candidate with better qualifications can be considered as Senior Sales

• Manage day to day operation of shop and ensuring the shop is well managed
• Capable of leading the shop
• Motivate sales team to deliver and meet sales targets
• Assist in the execution of the seasonal buy including providing feedbacks on design and customers’ comments, order quantity placement and product pricing
• Execute sales and marketing programs e.g., setting annual sales target, seasonal launch, seasonal sale, special trunk shows, joint promotions
• Involve in visual merchandising of shop
• Attend customer services at all times; especially VIP and tailor made services
• Support setting up of new store(s) & training of new sales
• Participate recruitment and appraisal of sales team
• Formulate and implement strategies to maximize sales and profits to operate efficiently

• Manage luxury retail sales brand with minimum 3 years on managerial level
• Have proven sales record
• Excellent in problem solving and staff coaching
• Able to utilize resources within the shop to achieve sales targets
• Strong in communication and leadership skills
• Self-motivate, pro-active, good team player and share similar value
• Good in English, Mandarin and Cantonese

• To support the formulation of marketing strategic plans to achieve company’s goals;
• To develop and manage digital marketing campaigns, public relations, social media, CRM, joint promotions as well as conducting post program analysis for marketing initiatives;
• To assist in planning and monitoring annual marketing budget;
• To implement marketing communication initiatives to keep loyal customers retention and develop new potential customers;
• To manage the production of above-the-line and below-the-line promotion materials;
• To work closely with internal departments external parties such as advertising agencies and production houses for public relations and marketing campaigns;
• To monitor competitors’ launch and marketing activities as well as preparing competitor analysis and market trend information;

• Degree holder in Marketing or related disciplines;
• Minimum 2-3 years’ experience in marketing management, highly preferably in luxury retail and beauty industry
• Good command of Chinese and English
• Strong retail marketing experience and able to identify market trends
• Good analytical skills and figure sense, excellent communication, coordination and organization skills
• Independent, proactive, detail minded and multi-tasking

• Maximize brand retail and net sales in HK & Macau to grow market share, ranking and productivity
• Manage and build up an effective retail team organization (both office and frontline level) and maximize team productivity and performance
• Maximize and enhance POS productivity in all levels, including but not limited to promotion and events, stock, visual merchandising, people and operation management etc.
• Deploy all retail projects to enhance retail efficiency
• Be the market intelligence on key competitors’ activities

Business Analysis & Actions

• Deliver and construct retail, net sales and selling expense budget (both monthly and yearly)
• Develop and explore business strategy by retailers
• Develop sales target and manage sales performance by door to reach the target
• Manage P&L (mainly on staff cost and POS selling expense) and staffing levels by door based on productivity
• Analyze weekly / monthly business and define key priorities / KPI to direct reports and field team
• Work closely with Marketing team to understand strategic product launches and ensure marketing calendar will grow sales
• Analyze and communicate competition’s marketing activities to management
• Compile monthly sales reports / competitors’ reports to management
• Communicate with Marketing and Supply and Demand Planning team to ensure optimum inventory at POS to support business
• Propose and manage the appropriate product assortment based on the customer profile and business strategy of the POS and the brand
• Work with BGM on the business expansion and sales strategy of the brand

Management of retail team

• Guide Retail Manager / Retail Supervisor to get their frontline team to reach sales goals and to deliver the best in class customer service, selling and make up service
• Monthly review KPI performance of frontline team together with both Retail and Training team
• Coach, retain and develop talents with the best-qualified skillsets required to perform and to grow the brand
• Communicate and work closely with Education team to define the training needs and approaches to enhance team productivity
• Regular review, formulate and implement effective and competitive local incentive programs
• Ensure that all counters are appropriately staffed with the right people in a timely manner, manage the recruitment procedure and staff discipline with corrective actions
• Build up a retail team with strong TRIBE spirit and be in a goal driven mode

Operation, Promotion and Animation Management

• Ensure POS follow company and store policies on operation, VM, MUE grooming and HR procedures
• Handle customer complaints after Retail Manager / Retail Supervisor
• Propose and to work with VM to enforce strict and regular control of POS Merchandising, decoration and operation conditions so as to maximize the VM impact at POS
• Maximize POS ROI / KPI performance (both qualitative and quantitative) of promotional activities jointly aligned with Trade Marketing

• At least 8 years’ sales or retail management experience in cosmetics or higher segments consumer goods with 5 years in a managerial role
• University graduate in business is an asset
• Good spoken and written English and Chinese
• An experience with an alternative (makeup) brand is considered an asset
• Strategic
• Excellent negotiation skills
• Strong interpersonal, coaching  and diplomatic people-oriented management skills
• Able to multi-task and strong analytical skills
• Excellent time management
• High sense to details and numbers
• Brand and commercial sensitivity
• Team player with strong leadership. “We don’t succeed as individuals, we succeed as a team”
• Enthusiastic and dynamic, able to convey a team spirit
• Assertive, responsible, loyal, humble
• Flexible, presentable and mature
• Proactive and willing to learn and take on new challenges
• Open-minded
• Result-driven achiever

• Research on the latest digital trend and technology including online and on-site digital activities
• Monitor competitors’ online and on-site digital activities
• Propose adaptation and application of the technology to various product launches
• Coordinate internal and external stakeholders for the development and implementation of digital projects
• Liaise with media agency on the online advertising campaigns management, from briefing, execution to report preparation
• Liaise with copywriter and internal teams on the company homepage content maintenance according to the product launch schedule
•  Liaise with vendor and headquarters on social media content management

• Can-do attitude
• Proactive and creative
• Systematic, detail-oriented and responsible
• Strong interest on latest digital technology
• Strong communication skill
• Good team players
• Proficient in both of spoken and written English and Cantonese, ability in Mandarin would be advantageous
• Technical skills:  Proficient in MS applications
• Profile :  University Graduate in Business Administration / Marketing
• 4 years relevant experience in Digital field, preferable with digital agency background

• To initiate research on the latest digital trend & technology and monitor competitors’ online & on-site digital activities;
• To coordinate internal and external stakeholders for the development and implementation of digital projects;
• To work closely with digital agencies and internal teams for the content maintenance of the brand website and other social media platform according to the product launch schedule;
• To perform CRM-related analysis so as to develop tailor-made CRM program for different POS and assist marketing and sales teams on strategy development and execution;

• Tertiary education preferably in business administration, marketing or related discipline;
• At least 3 years’ experience in digital marketing or CRM field, experience in beauty and cosmetics industry and/ or CRM/ digital agency background is preferred;
• Strong interest on latest digital technology and proficient in MS applications;
• Proficient in both of spoken and written English and Cantonese, good comment in Mandarin is an advantage;
• Strong team spirit, proactive, detail-oriented with strong communication skill.
• A candidate with less experience will be considered as Digital and CRM Executive.

• Responsible for all maintenance works in order to deliver an excellent customer experience while performing daily checks, handling any repair works, and coordinating renovation projects.
• Conduct inspections periodically to ensure the stores are maintained in good condition where is aligned with brand identity and image and to ensure exceptional customer services
• Oversee the works contractor to ensure quality work is performed cost effectively and ensure contractors are trained accordingly
• Assist in the development of new project plans in accordance with renovation needs and supervise store openings after renovation or relocation to ensure projects are aligned with company standards and pre-determined budgets
• Generate reports regarding on related repairing issues, prepare annual profit plans and update policies and procedure for professional facility management and office administration.
• Responsible for manpower arrangement to ensure overnight renovation works in stores
• Liaise with Finance team to arrange payment for service charges settlement

• University Graduate
• Minimum 2 years of experience in Facilities Management. Experience in luxury retail industry will be an advantage.
• Independent, excellent interpersonal and strong coordination skills
• Committed to delivering a high level of customer service
• Good organizational skills, self-motivated and be able to work under pressure
• Fluent in English & Cantonese is a must, ability in Mandarin would be advantageous

• Liaise between Central Training, Asia Country Training Managers and Axis Training Managers/Trainers to identify needs in terms of training specificity activities.
• Work closely with Central Training, Regional Marketing Operational and Asia countries to provide inputs on the development of training modules, training tools, consultation tools and specific protocols to meet Asia identified needs and demands.
• Liaise with Central, plan and organize annual regional seminars and training for Training Managers/Axis Training Managers/Trainers, as well as targeted “Specialist / Expert” populations in accordance with Asia identified needs and sell-out priorities.
• Coordinate and support Mystery Shopping, liaise with Central, follow up and accompany markets on restitutions and action plan.
• Support and encourage best practice sharing linked to the axis across the region.
• Monitor and evaluate the effectiveness of training programs linked to the axis.
• Communicate and follow up with Asia Country Training Managers and Axis Training Managers/Trainers, assist them to identify areas of improvement, set up and validate appropriate actions in training linked to the axis.
• Carry out regular follow up on Specialist/Expert populations to ensure consistent and high level of technique and service offered by our expert teams.
• Ensure timely implementation of the specific protocols in line with the marketing plan and new launches.
• Consolidate and coordinate Asia countries’’ feedback as requested by central and regional management.
• Develop, motivate and coach training team in the region.
• Assist Training Managers and Axis Training Managers/Trainers in administering, supervising, delivering and facilitating on-going training programs to meet needs of the brand.
• Complete special projects assigned by central and regional management.
• To deliver training and follow-up of facial treatment techniques and protocol (if candidate had experience in a Skincare Treatment brand)

• Key competencies:
  • Result oriented
  • Strategic agility
  • Customer and retail focus
  • Flexible and adaptable leading skills
  • Good listening skills
  • Strong understanding of the luxury business
  • Strong communicator
  • independent, dynamic, positive spirit and team player

   

  Technical skills:

  • Strong experience in training including delivery of training (experience within the beauty industry and/or retail would be a plus)
  • Selling and Training skills
  • Master computer skills (PowerPoint, Word and Excel)
  • Fluency in both written and spoken English and  Chinese (Mandarin)
  • Qualified & Certified Beauty Therapist (a plus)

   

  Profile :

  • Occupies or has occupied a Training Manager and/or Assistant Training Manager position, particularly in a beauty brand
  • Has good field experience (in a selling context)
  • Proved experience of team/department management
  • Genuine interest in and appreciation of the brand, cosmetics and luxury industry

• Plan, develop and execute the new product launch plans and marketing campaign in accordance with the company policy, brand guideline, business objective and sales targets
• Initiate new ideas for promotion activities, counter animation and trade events
• Review and evaluate sales performance and marketing program results per launches against objective and targets, propose actions to drive achievements
• Propose new product ordering and define sales targets based on market analysis and customer data studies
• Master full product assortment, in/out phasing facilitation
• Manage marketing supporting materials ordering, sourcing, production and shipment
• Master and monitor monthly marketing expenses on promotional actions, direct mailing, gifts and inventory cost centers
• Work with internal teams & external parties to implement launch campaigns
• Deal with regional team & head office on campaign action plan & results reporting
• Lead Product Executive on all aspects to provide supports to marketing team

• Degree holder with Marketing / Business Administration or related discipline
• At least 6-8 years related working experience in luxury / beauty industry
• Good computer skills, including Microsoft Office, Excel, Powerpoint and Chinese Word Processing
• Willing to work under pressure in a fast pace environment
• Strong work accuracy , analytical and numerical skills
• Good teamwork and Communication skills
• Self-motivated with high adaptability
• Multi-tasking and self-motivated

• To define and drive CRM strategy and ensure alignment with global CRM strategy and direction;
• To develop and provide budgetary planning guidelines for CRM activities based on segments, life-cycle and ROI;
• To conduct analyses using CRM data and provide insights on customer behavior;
• To develop, execute, review and provide guidance on annual digital media plan; evaluate campaign effectiveness and derive enhancement plan when necessary;
• To manage the use social media platform in the Asian market; to maximize the use of social media to increase customer engagement.

• Tertiary education preferably in digital marketing/ e-commerce or related disciplines;
• Minimum 5 years’ experience in digital marketing/ e-commerce/ CRM preferably in retail industry, experience in cosmetic retail environment and luxury brands is an advantage;
• Experience in regional and/or supervisory role is definitely an advantage;
• Passion for consumer research and analytics;
• Fluent in written and spoken Cantonese, English and Mandarin;
• Good communication, analytical and influencing skills;
• Strong interest in social trends; creative, flexible and detail-minded;
• A candidate with less experience will be considered as Assistant Manager.