| Responsibilities |
- Maximize brand retail and net sales in HK & Macau to grow market share, ranking and productivity
- Manage and build up an effective retail team organization (both office and frontline level) and maximize team productivity and performance
- Maximize and enhance POS productivity in all levels, including but not limited to promotion and events, stock, visual merchandising, people and operation management etc.
- Deploy all retail projects to enhance retail efficiency
- Be the market intelligence on key competitors’ activities
Business Analysis & Actions
- Deliver and construct retail, net sales and selling expense budget (both monthly and yearly)
- Develop and explore business strategy by retailers
- Develop sales target and manage sales performance by door to reach the target
- Manage P&L (mainly on staff cost and POS selling expense) and staffing levels by door based on productivity
- Analyze weekly / monthly business and define key priorities / KPI to direct reports and field team
- Work closely with Marketing team to understand strategic product launches and ensure marketing calendar will grow sales
- Analyze and communicate competition’s marketing activities to management
- Compile monthly sales reports / competitors’ reports to management
- Communicate with Marketing and Supply and Demand Planning team to ensure optimum inventory at POS to support business
- Propose and manage the appropriate product assortment based on the customer profile and business strategy of the POS and the brand
- Work with BGM on the business expansion and sales strategy of the brand
Management of retail team
- Guide Retail Manager / Retail Supervisor to get their frontline team to reach sales goals and to deliver the best in class customer service, selling and make up service
- Monthly review KPI performance of frontline team together with both Retail and Training team
- Coach, retain and develop talents with the best-qualified skillsets required to perform and to grow the brand
- Communicate and work closely with Education team to define the training needs and approaches to enhance team productivity
- Regular review, formulate and implement effective and competitive local incentive programs
- Ensure that all counters are appropriately staffed with the right people in a timely manner, manage the recruitment procedure and staff discipline with corrective actions
- Build up a retail team with strong TRIBE spirit and be in a goal driven mode
Operation, Promotion and Animation Management
- Ensure POS follow company and store policies on operation, VM, MUE grooming and HR procedures
- Handle customer complaints after Retail Manager / Retail Supervisor
- Propose and to work with VM to enforce strict and regular control of POS Merchandising, decoration and operation conditions so as to maximize the VM impact at POS
- Maximize POS ROI / KPI performance (both qualitative and quantitative) of promotional activities jointly aligned with Trade Marketing
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| Requirements |
- At least 8 years’ sales or retail management experience in cosmetics or higher segments consumer goods with 5 years in a managerial role
- University graduate in business is an asset
- Good spoken and written English and Chinese
- An experience with an alternative (makeup) brand is considered an asset
- Strategic
- Excellent negotiation skills
- Strong interpersonal, coaching and diplomatic people-oriented management skills
- Able to multi-task and strong analytical skills
- Excellent time management
- High sense to details and numbers
- Brand and commercial sensitivity
- Team player with strong leadership. “We don’t succeed as individuals, we succeed as a team”
- Enthusiastic and dynamic, able to convey a team spirit
- Assertive, responsible, loyal, humble
- Flexible, presentable and mature
- Proactive and willing to learn and take on new challenges
- Open-minded
- Result-driven achiever
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